Organizations steadily deploy automated threat detection and response processes; some even take it a step further with fully artificial intelligence (AI) security operations centers (SOCs). Automation can catch an incident in seconds, yet communication remains mostly manual across an industry that requires more transparency.

The disconnect can strain relationships and trust as customers wait for incident impact and mitigation answers. Hands-on communications also put more pressure on chief information security officers (CISOs), who must relay timely updates to IT personnel and executives as the incident clock winds down. More here